A Review of Mangomint Customer Relationship Management (CRM) Software for Medical Spas

Ratings: 4.9 Stars (Capterra) | 4.9 Stars (GetApp)

Founded in 2017, Mangomint is one of the highest-rated CRM platforms in the wellness industry, recognized for its seamless integration of client management, appointment scheduling, and payment processing. It has earned top ratings for Ease of Use, Ease of Setup, and User Satisfaction. This software was built to eliminate the inefficiencies of traditional systems, allowing med spa professionals to focus on what truly matters—their clients.

In this blog, we’ll explore how Mangomint’s features make it a standout choice for medical spas – from its frictionless tools to its focus on trust and integration.

Summary Table

Feature	Description	Benefits
Patient and Client Management	Centralized database for client details, including appointment history and preferences.	Streamlines client data management, providing personalized service and efficient record-keeping.
Appointment Scheduling and Calendar Management	Intuitive scheduling interface with automated reminders and customizable service durations.	Improves booking efficiency, reduces scheduling errors, and enhances client satisfaction.
Communication and Engagement Tools	Two-way texting, customizable messages, and automated reminders for client engagement.	Facilitates real-time communication and keeps clients informed, boosting retention and satisfaction.
Sales and Marketing Automation	Automated messaging, email campaigns, and marketing flows based on client activity.	Increases client engagement, drives revenue, and automates marketing tasks to save time.
Reporting and Analytics	Detailed business intelligence, sales, and client retention reports.	Provides actionable insights to track performance, improve decision-making, and optimize operations.
HIPAA Compliance and Data Security	Ensures secure handling of Protected Health Information (PHI) to comply with HIPAA regulations.	Safeguards sensitive data, maintaining privacy and security standards for medical spa clients.
Integration with Medical and Payment Systems	Seamless integration with payment systems and medical tools.	Simplifies transactions and operations by consolidating all systems into one platform.
Mobile App Functionality	Access to client management, scheduling, and payments via a mobile app.	Enables business management on the go, providing flexibility and efficiency for spa staff.

An Overview of Mangomint’s Core Features

Patient and Client Management

Mangomint centralizes everything from client details to payment methods. Easily store and organize contact information, social handles, appointment histories, allergies, and preferences—all within a user-friendly database tailored for medical spa operations.

Key features include:

• Detailed Client Timeline: Automatically save appointment and purchase histories, along with notes, photos, and files, for simplified tracking of treatment progress.
• Streamlined Payment Management: Store cards-on-file for contactless checkout and easily manage no-show or late cancellation fees.
• Automated Appointment Confirmations & Reminders: Send customizable email and SMS reminders to reduce scheduling tasks and keep clients informed.
• Intelligent Waitlist: Automatically match new calendar openings with available clients and notify them instantly.
• Integrated Forms: Create and manage digital forms for appointments, staff, or prospects, with data synced directly to client profiles.

Mangomint’s features simplify operations and create a smooth, personalized experience for every client.

Appointment Scheduling and Calendar Management

Mangomint simplifies appointment booking for medical spas with a variety of intuitive features:

Feature	Function/s
User-Friendly Scheduling Interface	A clean, colour-coded calendar displays appointment statuses clearly.
Single-Screen Scheduling and Checkout	Manage the calendar and client checkouts from one screen.
Service Customizations and Add-Ons	Adjust service durations, prices, or add-ons directly within the booking system.
Express Booking™	Securely send clients a link to confirm details, input payment information, and accept policies, reducing errors during over-the-phone bookings.
Automated Confirmations and Reminders	Customize email and SMS notifications to handle confirmations, reminders, and cancellations effortlessly.
Intelligent Waitlist	Automatically match cancelled slots with waitlisted clients and notify them instantly.
Resource Scheduling	Allocate equipment or service spaces to specific appointments to avoid double bookings and optimize efficiency.
Repeating Appointments	Easily set recurring bookings to improve customer retention and simplify future scheduling.
Custom Service Durations for Staff	Customize appointment times and pricing based on individual staff members’ expertise or specialties.
Staff Notifications for Check-Ins	Automatically notify service providers when clients check in to reduce wait times and improve operational flow.
Time Block Management	Reserve calendar blocks for non-bookable periods to maintain flexibility while preventing unintended bookings.

With these tools, Mangomint enhances booking efficiency while offering customizable options for medical spas.

Communication and Engagement Tools

Mangomint simplifies client communication by centralizing interactions. With features like Two-Way Texting, you can send, receive, and reply to messages in real-time on both desktop and mobile, providing flexible options for staying in touch.

All communication is organized within the Messages tab, where you can view complete conversation histories, including text messages, photos, automated appointment reminders, and Express Booking™ links. Customizable staff permissions allow you to control who can access, respond to, and manage client messages, helping your team stay organized while protecting sensitive client information.

Sales and Marketing Automation

Mangomint helps drive revenue and client retention with its robust marketing automation tools, all powered by detailed client data. Automated messaging and campaigns make it easier to increase revenue, generate memberships, and re-engage clients without needing third-party tools or integrations.

Notable capabilities include ultra-flexible automated flows that trigger emails and texts based on key events like bookings or sales. These flows can be customized to match your spa’s needs, including timing, filters, and personalized outreach.

For one-time promotions, you can design targeted email campaigns with the easy drag-and-drop builder, creating custom audiences based on client activity. Additionally, email templates help elevate your brand’s appearance and save time, while staff automations and notifications streamline internal operations.

Reporting and Analytics

Mangomint has built-in reporting tools that provide deep insights into your medical spa’s performance. Here’s a breakdown:

• Business Intelligence Reports: Track staff performance, productivity, average ticket sales, and future forecasts.
• Payroll Reporting and Processing: Detailed reports on revenue, hours worked, commissions, product sales, and tips. Easily add pay adjustments and run payroll in minutes with integrated payroll processing.
• Sales Reports: Customizable reports for services, products, gift cards, and packages, as well as sales summaries, gift card usage, and package usage.
• Client Retention Reports: Measure client loyalty by tracking how many clients return within 90 or 180 days after their initial visit.

In addition to the features listed, Mangomint also provides a wide range of over 16 other detailed reports covering areas like service and product sales by staff, payment details, cost of goods, and appointment cancellations.

HIPAA Compliance and Data Security

Mangomint ensures HIPAA compliance, allowing medical spas to securely manage Protected Health Information (PHI) in accordance with strict privacy standards. To ensure HIPAA compliance, medical spa owners have to sign a Business Associate Agreement (BAA) with Mangomint. After this, your account will be fully compliant, and you’ll receive a copy of the signed agreement for your records.

It’s important to note that while Mangomint offers secure ways to manage client information, Two-Way Texting should not be used to send PHI, as it is not HIPAA-compliant.

Integration with Payment Systems

Mangomint Pay offers a flexible, fully integrated payment solution designed to streamline transactions at your medical spa. Whether in-person or online, it simplifies the payment process for both your staff and clients.

• Front Desk Experience: The Front Desk Display and Bluetooth card reader turns an iPad into a stylish, interactive screen, allowing clients to pay, view their total, leave a tip, sign, and choose how they receive their receipt.
• Self-Checkout: Clients can pay via text message directly from their phones, so they can settle their bills from anywhere.
• Deposits and Prepayments: Minimize no-shows and late cancellations by requiring deposits or full prepayment during online booking. Payment settings can be customized for each service.
• Multi-Account Payments: Support for multi-account payments allows providers or room renters to manage their own transactions and direct payments to their accounts, catering to the unique needs of salons and spas.
• Recurring Billing: Secure card-on-file options make recurring membership billing effortless and convenient, with the added benefit of no-show protection.
• Mobile Payments: Take payments on the go with a compact card reader that connects to an iPhone, enabling you to handle all aspects of checkout directly from the chair or wherever your service is provided.
• Transparent Pricing: Mangomint Pay offers straightforward rates—2.45% + 15¢ for in-person payments and 2.90% + 20¢ for virtual payments. Custom rates may be available based on your business needs.

With Mangomint Pay, you can accept all major credit cards, safeguard your income, and offer a smooth, secure checkout process for both clients and staff.

Mobile App Functionality

Mangomint’s mobile app lets you access and manage your business on the go. Stay in control anytime, anywhere. Here’s a look at its key features:

• Perform tasks like running reports, updating settings, and completing checkouts directly from your phone or tablet.
• Use the compact card reader or enable self-checkout via text message for easy payment processing.
• Respond to client messages, manage appointments, and handle rescheduling on the go with Two-Way Texting.

Special Features

In addition to Mangomint’s core features, the CRM software also includes special tools that enhance efficiency and improve client engagement: 

• Retail & Inventory: Easily manage products, track inventory, and generate detailed sales and commission reports. Streamline ordering with purchase orders and customize product settings for sales, inventory, and commissions.
• Staff Management: Create staff accounts with customized permissions, set service durations and compensation structures, and simplify scheduling and time tracking. Mangomint also integrates payroll reporting for seamless processing.
• Client Check-In Automation: Use the Virtual Waiting Room to streamline client check-ins with automated notifications and real-time tracking, improving client experience and reducing front desk congestion.

These features ensure efficient management of both front and back-end operations for medical spas.

Pricing Plans

Mangomint offers a free trial with no obligation, along with free onboarding and data import. You can also cancel anytime. However, if you want to avail a paid plan, here are their prices:

Plan	Price	Features
Essentials	$165/month	Designed for small teams (2-10 providers), includes unlimited notifications and optional add-ons.
Standard	$245/month	Ideal for growing businesses (up to 20 providers), with advanced features like Express Booking™ and Memberships.
Unlimited	$375/month	Perfect for larger businesses, offering unlimited providers and access to advanced features and integrations.

Pros and Cons

The insights below were gathered from user reviews from GetApp and Capterra. They offer a well-rounded view of the software’s pros and cons based on feedback from people and businesses that have used it:

Pros of Using Mangomint	Cons of Using Mangomint
Excellent customer support, always responsive and friendly	Additional cost for integrated forms
Easy to use, intuitive interface, great for both staff and clients	Limited ability to print certain client lists and service menus
Seamless transition and onboarding, with strong support throughout	Missing group booking option
Great for small and growing businesses, saves time with features like client reminders	Issues with online booking and occasional freezes
Powerful integrations with Shopify, helps streamline operations	Lacks some advanced reporting options and granular capabilities
Continuous software improvements with regular updates	Inability to set different commission rates for different products

In summary, Mangomint offers exceptional customer support and an intuitive, easy-to-use interface with valuable features for small businesses, though it has some limitations like additional costs for integrations, booking issues, and lacking advanced reporting options.

Conclusion

Mangomint is an excellent CRM for small to mid-sized medical spas looking to streamline operations, improve client management, and automate marketing and appointment scheduling. Its intuitive interface, seamless integrations, and robust customer support make it ideal for businesses that prioritize efficiency and a personalized client experience, though larger spas or those requiring advanced reporting and group booking features may find it lacking in some areas.

Here at Wisevu, we help medical spas maximize the power of Mangomint with our website development, email marketing, and SEO services. This dynamic tandem improves client engagement, boosts online visibility, and streamlines operations.

Contact us today to see how we can help your med spa grow!