Medical Software

An In-Depth Review of ABELDent Dental Practice Management Software

Ratings: 4.7 Stars (Capterra) | 2.9 Stars (G2)

ABELDent, a pioneer in dental software solutions since 1977, has been instrumental in helping practices streamline their operations. Founded on a mission to enrich the lives of both healthcare providers and their patients, ABELDent’s “modern, secure, full-featured & easy-to-use” software has become a cornerstone for countless dental practices worldwide.

With a legacy built on their commitment to customer satisfaction, ABELDent continues to evolve to successfully meet the demands of the industry. The company’s cloud-based dental software makes operations easier, from patient scheduling and billing to clinical charting and treatment planning. With its innovation, ABELDent paves the way for a more efficient, profitable, and, ultimately, patient-centric practice.

Summary Table

FeaturesDescriptionBenefits
Appointment Scheduling Integrates with patient records, offers customizable appointments, Ideal Day Blocking, and Privacy Mode, and more.Efficient scheduling, maximized practice revenue, patient confidentiality
Patient Records Management Centralizes patient info with one-click access to medical histories, allergies, meds, and appointments.Enhances patient care and minimizes time spent searching for data
Dental ChartingStreamlines charting, treatment planning, with built-in charts and customizable progress notes.Efficient charting and treatment planning, enhanced documentation efficiency
Treatment Planning Includes a central hub for identifying and organizing recommended treatments, targeted searches based on various criteria, easy access to patient informationTimely follow-up, maximized practice productivity, converts unscheduled treatment into completed cases
Billing & Insurance Processing Tracks production and receivables, applies payments, manages accounts, and offers detailed reports.Efficient and accurate billing process
Reporting & Analytics Standard reports covering various areas, custom reports, Microsoft Power BI integration, interactive dashboards and KPIsData visualization, insights into key metrics, identifies opportunities for improvement
Security & Compliance Enforces strong password policies, limits logins, secure recovery, cloud backups, and data protection.Data security, compliance with regulations, prevents unauthorized access
Software & API IntegrationsSeamless integration with third-party solutions, API allows for custom integrations and automationEfficient data sharing, streamlined workflows, adapts to specific needs

An Overview of ABELDent’s Core Features

Appointment Scheduling

ABELDent’s Appointment Scheduler integrates with patient records to quickly access essential information and treatment history with a single click. The appointment book is also customizable for user preferences.

It also includes powerful tools, including Ideal Day Blocking for optimized scheduling, Production Goal Setting to track performance, and Short Notice Tracking to fill last-minute cancellations. 

The system’s focus on preventing missed appointments and no-shows helps maximize practice revenue, while the Privacy mode ensures patient confidentiality in busy areas.

Available in: ABELDent Local Plus, Cloud, and Freemium

Patient Records Management

ABELDent’s Patient Records Management system centralizes patient information. The Patient File is a hub that offers one-click access to various details and functions through organized tabs, so users won’t need to navigate through multiple windows.

The system also features Patient Manager and Patient Sidebar, where clinicians can quickly review medical histories, allergies, medications, upcoming appointments, and even digital forms (e.g., consents). This readily available information enhances patient care and minimizes time spent searching for data.

Available in: ABELDent Local Plus and Cloud

Dental Charting

ABELDent’s Dental Charting module streamlines essential tasks like recording conditions, charting treatment, and planning future procedures. 

The dental office software’s extensive capabilities make it easy to apply conditions to multiple teeth at once or set up preferred codes for frequently used procedures.  Built-in chart types include periodontal charts, restorative charts, and orthodontic charts.

The intuitive click-and-select process also extends to treatment planning, enabling clear visualization and planning for multiple teeth with minimal effort.  Furthermore, ABELDent’s clinical notes feature allows customization of progress note templates and effortless insertion of predefined text segments for better documentation.

Available in: ABELDent Local Plus and Cloud

Treatment Planning

ABELDent’s treatment planner streamlines the entire treatment management process, allowing dental practices to efficiently organize, prioritize, and track patient treatments. It helps avoid missed appointments by automatically scheduling follow-ups and sending reminders, ensuring that no treatments are overlooked. 

The Treatment Manager can conduct targeted searches based on various criteria, such as due dates, provider, treatment type, or even past appointment cancellations. With easy access to crucial patient information like scheduling preferences, insurance coverage, and previous follow-up attempts, users can efficiently reach out and book appointments, converting unscheduled treatment into completed cases.

Available in: ABELDent Local Plus and Cloud

Billing & Insurance Processing

ABELDent’s billing system tracks practice production and receivables, maintains separate production totals for all providers, and applies payments directly to specific transactions using Open Item accounting. 

Billing and accounting transactions can be viewed in chronological or open item order, with options for summary or detailed formats. This capability allows for easy adjustments, precise tracking of insurance and patient balances, and accurate estimation of insurance coverage.

Additionally, ABELDent provides flexible patient ledger views. Users can select from Open and Compact, Open and Detailed, or Chronological views to monitor financial transactions for individuals or families effectively. 

The platform also supports printing or previewing financial reports for any date range without requiring month-end closing, managing multiple bank accounts, and accessing full audit trails for adjustments and deletions.

Available in: ABELDent Local Plus and Cloud

Reporting & Analytics

ABELDent’s standard reports cover practice growth, demographic trends, scheduling efficiency, recall rates, and financial metrics. Additionally, ABELDent offers the flexibility to create custom reports or leverage the power of Microsoft Power BI for advanced analytics.

The cloud-based ABELDent R&A module further enhances data visualization through interactive dashboards and KPIs. Users can gain insights into collection-to-production ratios, appointment trends, and hygiene practice growth, empowering them to identify opportunities for improvement and optimize performance.

Available in: ABELDent Local Plus and Cloud

Security & Compliance

ABELDent ensures patient data protection and regulatory compliance with HIPAA by enforcing strict security measures. Its Authorization Manager supports strong password policies, requiring regular resets and password complexity to help prevent unauthorized access and misuse of sensitive information.

ABELDent’s cloud-based infrastructure offers additional layers of security. Data is securely stored and backed up on redundant Microsoft servers, eliminating the need for an on-site server and ensuring data protection and availability.  The system also includes limiting login attempts and secure password recovery.

Available in: ABELDent Local Plus and Cloud

Software & API Integrations

ABELDent integrates seamlessly with third-party dental software programs, including the following:

  • DEXIS: Captures high-quality digital X-rays for accurate diagnostics
  • VixWin: Manages images easily with clear visual presentations
  • Sidexis: Enhances clinical decisions with detailed imaging

This integration enables efficient data sharing that reduces manual data entry. 

Additionally, ABELDent’s API (Application Programming Interface) allows for custom integrations and automation, adapting the software to the specific needs of each dental practice.

Available in: ABELDent Local Plus and Cloud

Special Features

ABELDent offers a range of tools that enhance patient engagement, safeguard data, and boost your practice’s reputation. Here are a few special features that can significantly help practices:

  • Reputation Management Service (RMS): Automates the collection of positive online reviews, helping practices attract new patients and improve their online presence.
  • Remote Backup and Recovery (RBR): Secures practice data in the cloud, reducing downtime and protecting against data loss from ransomware or natural disasters.
  • Patient Communication System (PCS): Available with Cloud and Local Plus plans, PCS improves patient communication with two-way texting, appointment confirmations, online forms, and automated recall reminders.
  • Voice-Controlled Perio Charting: Allows for hands-free data recording during periodontal exams through voice commands and a headset.
  • Online Payment: Integrates online payment processing to streamline collections and offer patients a convenient way to pay their balances.

These features, among others, highlight ABELDent’s commitment to providing a comprehensive and innovative dental practice management software.

Pricing Plans

ABELDent offers a range of pricing options to suit different needs:

  • ABELDent Freemium: This is a free version of the software with limited features and performance constraints.
  • ABELDent Local Plus and ABELDent Cloud: These are the premium versions of the software, starting at $10 CAD per month per user (according to GetApp Canada). The pricing may change based on specific features and number of users.

You can visit the ABELDent website or contact their sales team for a personalized quote.

Pros and Cons

Based on reviews from sources such as Software Advice, G2, Capterra, and GetApp, we’ve gathered a comprehensive list of the pros and cons of ABELDent. 

Pros of ABELDentCons of ABELDent
User-friendly interface and easy navigationOccasional slow performance and system shutdowns
Responsive and knowledgeable customer supportGlitches in financial screens during payment processing
Comprehensive features for efficient dental office managementLimited support for multiple corporations within one instance
Remote access with ABELDent CloudLearning curve to fully utilize features
Excellent training provided by patient and thorough trainersLong hold times for customer support
Regular updates to keep the system currentConfusion with some report titles or functions

Conclusion

ABELDent stands out as a leading dental practice management software known for its robust features and adaptability. It excels in appointment scheduling, patient records management, and billing, with notable strengths in user-friendliness, comprehensive features, and responsive customer support. However, some users report occasional performance issues, glitches in financial screens, and a learning curve for fully utilizing all features.

The software is ideal for mid-sized to larger dental practices that need detailed management tools and strong data security. Its extensive functionality and integration capabilities make it a top choice for practices looking to streamline operations and enhance patient care.

At Wisevu, we are committed to helping you unlock the full potential of ABELDent. Our expertise includes seamless software integration, custom website solutions, and tailored API development to ensure your practice runs smoothly and efficiently.

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