An In-Depth Review of ClearDent Dental Practice Management Software

Ratings: 4.3 Stars (Capterra) | 4.4 Stars (G2)

ClearDent is a comprehensive dental practice management software that has been serving the Canadian dental industry for over 20 years. Developed in collaboration with dentists, ClearDent aims to streamline administrative tasks and enhance patient care.

With its cloud-based platform and innovative features, ClearDent has become a trusted solution for dental practices of all sizes, from solo practices to public health organizations.

Summary Table

Features	Description	Benefits
Appointment Scheduling	Simplifies filling slots, manages cancellations, and allows simultaneous scheduling of multiple appointments with the help of ClearConnect.	Efficiently manages appointments, reduces no-shows, and optimizes scheduling.
Patient Records Management	Access comprehensive patient records from a single platform, including medical histories and treatment plans.	Streamlines record access, supports remote work, and facilitates collaboration.
Dental Charting	Comprehensive documentation, including periodontal assessments, restorative charting, and digital radiographs.	Enhances documentation, improves workflow efficiency, and supports thorough patient care.
Treatment Planning	Create, manage, and execute treatment plans efficiently.	Provides comprehensive tools for tailored treatment plans and efficient execution.
Billing & Insurance Processing	Offers a ledger that centralizes location for managing patient billing, entering payments, submitting claims, and processing insurance.	Simplifies billing and insurance processes, improves financial management.
Reporting & Analytics	Uses ClearInsight for real-time data that can uncover hidden revenue, boost efficiency, and improve chair utilization.	Optimizes performance, enhances decision-making, and supports practice growth.
Security & Compliance	Comprehensive security and compliance measures using ClearVault.	Ensures data security, compliance, and protects against data loss.
Software & API Integrations	Seamless integration of new features/dental software through standardized APIs and a modular design.	Easy addition of functionalities, improved online reputation management, advanced analytics, and more.

An Overview of ClearDent’s Core Features

Appointment Scheduling

ClearDent helps dental practices efficiently manage cancellations and no-shows through an integrated system that automatically handles open slots. When a patient cancels, the system prompts staff to add that time to a waiting list, allowing for quicker rescheduling. 

The “Booked & Waiting” feature adds flexibility by creating a list of open appointments, and the “Short Notice” list helps fill last-minute cancellations. These features can be customized to fit each practice’s workflow, ensuring smooth and efficient scheduling.

The platform also features ClearConnect, which is a system that runs automated appointment reminders via email or text, helping to reduce missed appointments and improve patient recall. It also helps with surveys, reviews, and mass messaging for announcements and newsletters.

Patient Records Management

With ClearDent, dentists can access comprehensive patient records from a single platform, including medical histories, treatment plans, and X-rays. 

ClearDent’s cloud-based dental management tool, ClearDent Link, provides secure access to patient files, appointment schedules, treatment notes, reports, and treatment letters from any location with internet access, supporting consistent operations both in-office and remotely.

ClearDent Link also connects practices on the cloud. This connectivity facilitates communication and coordination across multiple locations and supports the secure sharing of patient records with specialists and labs outside the practice.

Dental Charting

ClearDent simplifies documentation with its advanced dental charting system. It integrates periodontal assessments, restorative charting, and digital radiographs, allowing users to view treatment plans, diagnoses, and patient care details on a single screen. This setup boosts workflow efficiency and supports comprehensive patient care by combining treatment notes, images, and visualizations of dental health.

Treatment Planning

With ClearDent’s treatment planning feature, users gain access to a complete set of tools for efficiently developing, managing, and executing treatment plans. Users can easily create new plans, assign key providers or hygienists, and make use of customizable templates.

Its customizable options, including treatment sequences and unit adjustments, guarantee that plans are tailored to each patient’s specific needs.

Additional functionalities include the ability to change the status of treatment plans, add lab codes and fees, and move treatments between plans as needed. Users can also view treatment notes and statuses clearly to stay organized.

Billing & Insurance Processing

ClearDent’s dental ledger provides a centralized location for managing patient billing, entering payments, submitting claims, and processing insurance. Accessing the ledger is relatively straightforward: simply search for the patient’s name and click on the “Ledger” tab.

Users can easily add procedures, update insurance coverage, and choose to submit claims manually or via EDI. Reconciling payments is equally efficient, with clear options for handling regular payments, underpayments, and overpayments. 

Reporting & Analytics

With ClearDent’s “ClearInsight” feature, dental practices can leverage real-time analytics to boost operational efficiency, uncover untapped revenue streams, and make data-driven decisions. 

Key Features

1. Revenue and Cash Flow Management: Track profitability and manage expenses like salaries and lab costs to ensure financial stability.
2. Performance Metrics: Monitor chair utilization, billing efficiency, and productivity to evaluate and improve practice performance.
3. Patient Tracking: Analyze patient acquisition and retention to refine strategies and enhance practice growth.
4. Goal Setting and Trend Analysis: Compare current data with past performance to set realistic goals and adjust strategies based on insights.

Security & Compliance

ClearDent ensures security and compliance through its ClearVault feature. It automatically encrypts and backs up data daily, protecting sensitive patient information from unauthorized access. ClearVault follows the 3-2-1 backup strategy, maintaining multiple copies of data across various media to prevent data loss. 

Additionally, data is stored offsite in the cloud, safeguarding it from physical damage at the office and minimizing downtime in the event of data loss. Regular backups and proven security measures offer a reliable and compliant solution for protecting valuable practice information.

Software & API Integrations

ClearDent’s cloud-based system integrates new features smoothly through standardized APIs and a modular design. This allows easy addition of functionalities/dental software, whether developed in-house or by third parties, without disrupting existing operations. Here are a few notable examples:

• BirdEye: Gathers and manages customer reviews to enhance online reputation. Integration with ClearDent streamlines patient feedback and review management within the system.
• Sikka: Provides analytics and business intelligence for dental practices. Integration with ClearDent enables advanced analysis and reporting using practice data.
• MouthWatch: Offers teledentistry solutions and intraoral cameras. Integration with ClearDent incorporates visual diagnostics and virtual consultations into practice management.

The platform’s scalability ensures that new features do not impact performance, while its compatibility with various software standards simplifies integration.

Special Features

ClearDent Mobile

ClearDent Mobile provides convenient access to data from anywhere using a mobile device. It supports access to multiple locations within a single app, making it easier to manage patient information and schedules while on the go.

The app includes functionalities such as multi-column schedule views and the ability to review patient digital x-rays, odontograms, perio charts, clinical notes, as well as demographic and medical history details.

ClearDent Patient Portal

The ClearDent Patient Portal offers a secure, cloud-based platform for patients to manage and update their records. This feature addresses the challenges of traditional paper-based methods, reducing the need for in-office paperwork and streamlining record management.

Pricing Plans

ClearDent does not publicly list its pricing plans on its website. However, according to information from the software comparison platform SelectHub, ClearDent’s pricing typically starts at around $219 CAD per month. The cost may increase significantly depending on the customizations and add-ons selected.

For an accurate quote, it is highly recommended to contact ClearDent directly. They can discuss specific practice requirements and provide a detailed pricing breakdown.

Pros and Cons

The following insights have been compiled from a range of sources, including SelectHub, G2.com, and Capterra. These reviews provide a comprehensive look at the software’s strengths and areas for improvement from real user experiences:

Pros of Using ClearDent	Cons of Using ClearDent
User-Friendly Interface: Many users appreciate ClearDent’s intuitive and straightforward design, which simplifies managing patient records, scheduling, and billing.	Limited Customization: Some users find the customization options lacking, which can restrict the ability to tailor the system to specific practice requirements or create custom reports.
Comprehensive Features: ClearDent covers a broad spectrum of needs with functionalities such as appointment scheduling, patient management, electronic health records, billing, insurance processing, and reporting.	Steep Learning Curve: Users new to the concept of dental practice management software may face challenges with its complexity, finding the interface confusing and difficult to navigate initially.
Strong Customer Support: The customer support team is frequently praised for their responsiveness and helpfulness, providing valuable assistance when issues arise.	Technical Issues: Users have reported occasional problems such as slow loading times, crashes, and data loss, which can disrupt daily operations.
Cost-Effective: ClearDent is noted for its affordability, offering good value for smaller practices compared to other dental practice management solutions.	Inconsistent Customer Support: While many find customer support satisfactory, others have experienced long wait times and unhelpful responses, impacting their overall experience.

Overall, ClearDent presents a valuable solution for dental practices, offering a great set of features at a competitive price.

Conclusion

ClearDent stands out as an excellent dental management software. Dental practices can benefit from it, especially if they’re seeking a robust and versatile solution for managing patient information, treatment plans, and operational tasks.

Its cloud-based platform, integration capabilities, and user-friendly interface make it a valuable asset for practices aiming to enhance efficiency and streamline workflows.

At Wisevu, we specialize in maximizing the potential of ClearDent for your dental practice. Our services include seamless integration support, custom website design, and tailored API solutions that ensure optimal functionality and an improved patient experience.