An In-Depth Review of Dentrix Dental Practice Management Software

Rating: 4.3 Stars (Capterra) | 4 Stars (G2)

Dentrix is currently one of the top dental Practice Management Software (PMS) providers globally. It was first launched in 1985 by Henry Schein, Inc., revolutionizing the dental industry with its comprehensive features that cater to both large and small practices.

Initially, Dentrix’s goal was to create a fully paperless, front desk-less office environment, streamlining practice management by digitizing patient interactions and office workflows. 

Now, it continues to lead the industry, with over 35,000 teams using it, the dental software offers advanced features that support seamless, technology-driven practice management.

This dental software review will take you through the key features of Dentrix’s PM Software, highlighting its relevant features like appointment scheduling and patient records management. 

Summary Table

Features	Description	Benefits
Appointment Scheduling	Dentrix offers a suite of tools, including the ASAP list and Perfect Day Scheduling to manage appointments efficiently.	Helps practices maximize productivity, reduce no-shows, and streamline daily operations.
Patient Records Management	Dentrix centralizes patient data, integrates digital imaging, and securely stores documents.	Ensures comprehensive, secure, and easily accessible patient care records, improving clinical workflow.
Dental Charting	Transforms traditional charting into an interactive 3D experience with customizable views and lifelike modelling of dental structures.	Enhances patient communication, improves accuracy in treatment planning, and provides detailed visualization.
Treatment Planning	Allows for efficient management of multiple treatment options, simplifies scheduling, and tracks plan statuses.	Improves patient decision-making, increases case acceptance, and helps identify potential revenue gaps.
Billing & Insurance Processing	QuickBill™ and eClaims™ streamline billing and insurance claims by automating processes and enabling real-time tracking.	Improves cash flow, reduces administrative burdens, and accelerates reimbursement.
Reporting & Analytics	Offers tools for tracking performance metrics, generating financial reports, and gaining insights into patient trends.	Helps practices identify opportunities for improvement and supports strategic decision-making.
Security & Compliance	Provides advanced data protection, including cryptographic data masking and secure passwords, to assist with HIPAA compliance.	Ensures patient data security and helps maintain regulatory compliance, reducing the risk of breaches.
Software & API Integrations	Integrates with third-party tools like imaging software and patient communication platforms and allows for custom integrations via the Developer Program.	Enhances functionality, improves workflow efficiency, and allows practices to tailor the software to their specific needs.
Special Features	Includes mobile access, Smart Image Integration for digital images, and the Dentrix Hub for centralized management of appointments, communications, and marketing.	Increases flexibility for providers, streamlines operations, and enhances patient care through integrated technologies.
Dentrix Pricing Plans	Dentrix does not provide specific pricing information on their website; practices need to contact Dentrix for a customized quote.	N/A

An Overview of Dentrix’s Core Features 

Dentrix’s dental PMS offers comprehensive solutions that cover every aspect of practice management, from scheduling and patient records to billing and analytics, all designed to enhance efficiency and streamline daily operations. Here’s a breakdown of Dentrix’s key features. 

Appointment Scheduling

Dentrix offers a comprehensive suite of appointment scheduling tools to help dental practices manage their calendars more efficiently and maximize productivity.

The Dentrix Appointment Book lets you quickly fill cancellations or open slots using the ASAP list, ensuring your practice remains productive throughout the day. You can also block off time for important events and customize your workflow with Perfect Day Scheduling, which helps you create a more efficient and structured day.

Patient Records Management 

Dentrix’s patient records management features enable dental practices to efficiently handle all aspects of patient information, from medical histories to treatment plans, within a secure, integrated system. This system centralizes patient data, integrates digital imaging, and supports the seamless inclusion of X-rays into records. 

The Dentrix Document Center further enhances this by securely storing and allowing instant access to essential documents like EOBs and clinical notes, ensuring comprehensive and easily accessible patient care records.

Dental Charting

Dentrix’s dental charting capabilities offer dental practices advanced tools to enhance patient care further. The 3D Clinical Chart feature transforms traditional charting into an interactive experience. 

The three-dimensional modelling provides a more realistic and lifelike representation of the patient’s dental structure. The feature also allows users to select and drag multiple teeth and provides various viewing options, including upper, lower, quadrant, side of mouth, arch, and 3D views.

Treatment Planning

With Dentrix’s treatment planner, dental practices can efficiently manage and present multiple treatment options to patients, helping them make informed decisions while improving the likelihood of case acceptance.

The Treatment Planner simplifies scheduling by breaking procedures into separate visits, making care more organized and manageable. Dentrix also tracks the status of each treatment plan—whether referred, proposed, accepted, rejected, or completed—and flags any unscheduled or incomplete plans. This helps practices identify and address potential revenue gaps quickly.

Billing & Insurance Processing

Dentrix’s QuickBill™* and eClaims™* are designed to give your practice more control over patient billing and insurance processes. QuickBill™ enables on-demand creation of patient statements, helping your practice maintain a regular flow of income. 

On the other hand, eClaims™* simplifies the insurance claims process by allowing electronic submissions and real-time tracking, which accelerates reimbursement. These tools work hand-in-hand to optimize your practice’s financial processes, ensuring that billing is handled promptly and insurance claims are processed efficiently. 

Reporting & Analytics

As Dentrix aims to move towards a paperless workflow, it offers comprehensive reporting and analytics tools that allow practices to track performance metrics, generate detailed financial reports, and gain insights into patient trends.

With Dentrix’s analytics tool,  practices can uncover opportunities for improvement,  streamline their scheduling processes, and keep a close eye on revenue trends. The software also provides flexible reporting capabilities, enabling practices to craft reports that align with their unique requirements.

Security & Compliance

Dentrix helps dental practices maintain security and compliance through advanced data protection measures, including cryptographic data masking and secure password protocols.

Although Dentrix provides the technical tools to assist with HIPAA compliance, each practice must integrate these tools within its broader security strategy.

Software & API Integrations

With the Dentrix Connected program, dental practices can confidently integrate a variety of approved third-party products, ensuring smooth compatibility and enhancing the functionality of their Dentrix system. This program covers essential tools like imaging software, patient communication platforms, and payment systems, providing a cohesive experience. 

Additionally, the Dentrix Developer Program offers practices the flexibility to create custom integrations tailored to their specific needs. Here are some of Dentrix’s notable software & API integrations: 

• BirdEye: BirdEye plays a crucial role in enhancing patient engagement and managing your practice’s reputation by capturing real-time feedback and reviews. When integrated with Dentrix, it streamlines review requests and tracks patient satisfaction, allowing dental practices to enhance their service quality and address issues proactively.
• mConsent: mConsent streamlines the process of managing patient information by digitizing intake forms and consent documents. This integration with Dentrix ensures that all patient data is seamlessly recorded and securely stored within the system.
• Patient News / Practice ZEBRA: Patient News / Practice ZEBRA provides targeted marketing and patient acquisition services that are fully integrated with Dentrix to support the expansion of your practice. These solutions help practices reach the right audience, boosting patient inflow and contributing to sustained growth.
• Sesame: Sesame enhances your practice’s digital footprint and patient engagement through comprehensive website management, search engine optimization, and communication tools. This integration helps attract more patients and maintain effective communication channels.
• CareCredit: CareCredit offers patients flexible financing solutions directly integrated with Dentrix, enabling practices to provide convenient payment plans. This integration helps practices manage payments more efficiently while making dental services more accessible and budget-friendly for patients.

Special Features

Dentrix also offers unique capabilities, such as mobile access, integrated image management, and a centralized hub for connecting multiple offices. Here’s an overview of how these features can enhance your dental practice’s efficiency and patient care.

• Dentrix Mobile: Dentrix Mobile offers secure access to critical patient and scheduling information directly from a smartphone or mobile device. It allows providers to quickly view important details such as medical alerts, prescriptions, and appointment schedules, ensuring that they have the information needed to manage their practice efficiently, even when away from the office.
• Dentrix Hub: Dentrix Hub provides a centralized platform for managing appointments, patient communication, and marketing. Patients can easily book appointments online, with automated reminders and customizable messages ensuring they’re well-prepared. The Hub also automates patient engagement with personalized campaigns, reducing the administrative burden on the front desk team.
• Smart Image Integration: With Dentrix’s Smart Image Integration, digital images like X-rays and intraoral photos are seamlessly connected to patient records. This integration supports multiple imaging devices, making it easier to manage visual data. The automatic association with CDT codes simplifies billing, ensuring proper compensation for services rendered.

Dentrix Pricing Plans 

Currently, Dentrix does not provide specific information on their Dental PM software’s pricing plans on their website. To get accurate pricing details tailored to your practice, it’s best to reach out to Dentrix for a customized quote.

Pros and Cons of Dentrix’s PM Software

The pros and cons listed here were extracted from reputable review platforms such as G2, Capterra, and GetApp. We’ve compiled this feedback to assist dental practices in making an informed decision about adopting Dentrix as their dental practice management software.

Pros of Using Dentrix	Cons of Using Dentrix
Comprehensive Features: Dentrix provides a wide range of tools for managing dental practices, including scheduling, billing, and patient records.	High Cost: Dentrix can be expensive, especially for smaller practices, with pricing often not readily available.
Integration Capabilities: The software integrates effectively with various third-party tools and dental technologies, enhancing functionality and workflow efficiency.	Steep Learning Curve: New users report that some features may take time to learn.
Customizability: Dentrix offers customization options to suit specific practice needs.	Customer Support Issues: Some users report dissatisfaction with the responsiveness and effectiveness of customer support.
User-Friendly Interface: The intuitive interface facilitates staff ease of use.	Performance Issues: Occasional glitches and slow performance can disrupt practice workflows.

Conclusion

Overall, Dentrix is a feature-rich practice management software that excels in streamlining daily dental operations. With robust tools for scheduling, patient management, billing, and analytics, Dentrix supports the efficient and secure management of dental practices. 

Although it comes with a steep learning curve and reportedly a higher price tag, its integration capabilities and customizable features make it a valuable asset for practices seeking to improve efficiency and growth.

At Wisevu, we’ll assist your dental practice in maximizing the capabilities of Dentrix by ensuring seamless integration and optimizing your digital workflows. 
In addition, we also provide a comprehensive range of web development services tailored specifically for dental practices, from custom website design to API integrations that enhance functionality and patient engagement.