Top Field Service Management Software

Service delivery is a competitive landscape, so providing great service to your customers is essential. If you are using manual methods such as pen, paper, or spreadsheets, tracking tasks will get overwhelming. Therefore, you need to use a Field Management Software (FSM) software to maximize efficiency.

FSM can help to track employee activity, keep them organized, process service orders, and at the same time keep your customers informed. Simply put, an FSM software has many functions in one unified solution.

The FSM arena is huge, so it can be hard to choose the right one for your business. That’s why we have narrowed it down to the 6 best ones. We have also prepared a comparison chart to help you better understand the differences between the 6 software.

1. FieldEdge

FieldEdge is a cloud-based field management software that helps to connect contractors, including HVAC, plumbing, electrical, and more. Through this software, you can manage remote operations smoothly.

Main features

• Smart scheduling & dispatching to assign jobs, view the real-time status of work, use map-based scheduling, and more
• Performance dashboards that show company performance, track top performers, and the marketing channels that help you earn profit
• Customer management dashboard to track customer history, equipment tracking, and picture attachment
• Service agreement management to find out the agreements that are due for renewal, billing, or scheduling
• Send reminder invoices and service reminders via phone, text, or e-mail
• Paperless invoicing and mobile payment through integrated solutions
• Mobile CRM to keep track of equipment history, work order, and more

Price

• $100-$150 per user per month

2. Jobber

Jobber is a web-based field management software that helps field management companies to create quotes, schedule appointments, issue invoices, and get payment quickly. Through this software, it is possible to establish smooth communication between the management and field workers.

Main features

• CRM to help keep track of client details such as complete billing history, notes & attachment,
• Perform client search to retrieve client details immediately
• Create a client hub (self-service) so clients can approve quotes, check appointments, pay invoice, and request work
• 20 built-in reports for finance, client reporting, service/work reports, and more
• Create a staff checklist such as site inspection to get the job done right
• Make custom quotes with your company’s branding and include all the information such as add-ons, discounts, required deposits, etc
• Send professional invoices to clients and get paid online via credit card, Apple Pay, and Google Pay

Price

• Starts from $49 per user per month

3. Kickserv

Kickserv is a field service management software that can be used by handymen, HVAC experts, electrical experts, housekeeper administration, bug control, and a lot more ventures. In a single glance, you can see how your employees and workers are performing.

Main features

• • Detailed dashboard that will give you the bird’s-eye view of your business
  • Create schedules and add multiple team members to one event
  • Easily create charges, estimates, and job costing for every assignment
  • Dynamic calendar to manage team member activity
  • Set reminders for sales and work follow-ups
  • Collect payment in-person or through Kickserv’s mobile app

Price

• Starts from $99 per month for 5 users

4. Intuit Field Service Management

Intuit is a field service management software that offers a scope of capacities from planning, scheduling, invoicing, to billing. Similar to the other software in the market, Intuit’s principally centers on sorting out the important managerial errands for field service verticals.

Main features

• Easily schedule and reschedule technician’s work orders
• Store customer contact and equipment information
• Track workers and locate customer through GPS and mapping
• Get a bird’s-eye view of details such as technician’s arrival time, travel time, and work order duration
• Schedule recurring work along with technician checklist
• Send automated invoice

Price

• Starts from $35 per user per month for the first 1 to 10 users

5. Smart Service

Smart Service adds planning, dispatching, directing, equipment management, workforce tracking, and more to QuickBooks. If you are a service organization searching for a way to improve efficiency, Smart Service is the product for you.

Main features

• Option to add routing, scheduling, and dispatching, and more to QuickBooks
• Easily schedule recurring work, emergency work, and waitlist jobs if you can’t find the time slot
• Send the work schedule to the employee’s mobile device
• In-built workforce tracking tools to keep track of employee’s location and job progress
• Record progress of work by adding before and after pictures
• Automatically updates inventory when line items are added in the work orders

Price

• Not sure

6. Scheduling Manager

Scheduling Manager is a complete field management software intended for administration entrepreneurs. It helps you keep track of job schedules, accounts receivable, mapping, and more in one place.

Main features

• Sync customer information, invoicing, and payments in one place
• Schedule manager feature helps to manage employee information, invoicing, accounts, payroll, and more

Price

• Starts from $29 per user per month

Comparison of the Top Field Service Management Software

Key Factors	FieldEdge	Jobber	Kickserv	Intuit Field Service Management	Smart Service	Scheduling Manager
Price	$100-$150 per user per month	Starts from $49 per user per month	Starts from $99 per month for 5 users	Starts from $35 per user per month for the first 1 to 10 users	Not sure	Starts from $29 per user per month
CRM	Yes	Yes	Yes	Not sure	–	Yes
Mobile App	iOS & Android	iOS & Android	iOS & Android	iOS & Android	iOS & Android	iOS & Android
Integrations	MailChimp, and QuickBooks	QuickBooks, MailChimp, Zapier, Strip, PayPal etc. Click here to learn more	QuickBooks	QuickBooks	Not sure	QuickBooks
Mobile CRM	Yes	Yes	Yes	Not sure	Not sure	Not sure
GPS tracking	Yes	Yes	Yes	Not sure	Not sure	Not sure
Payment gateway integration	Integrate directly with Clearent to process payments	Square, Authorize.net, PayPal, Express, and Stripe	Stripe	Not sure	Not sure	Not sure
Record progress of work by adding before and after pictures	Yes	Yes	Yes	Not sure	Yes	Not sure
Time & expense tracking	Yes	Yes	Yes	Not sure	Yes	Not sure
Send ‘on my way’ text messages	Text messages, emails, or voice recorded messages	Yes. Can also send 2-way SMS on our highest tiered plan	Yes	Not sure	Not sure	Not sure
Calendars and scheduling feature	Yes	Yes	Yes	Not sure	Yes	Yes
Automated alerts	Text, e-mail, and voice recorded message	Text and e-mail	E-mail and text	Not sure	Possible. Not sure through which medium	Not sure

In Conclusion

The right FSM software is a cornerstone for both employees and customers, as it can be a direct contributor to business success. By selecting the right solution, you can optimize operations and eliminate the tedious paperwork that you are currently having to manage.

Now that you have the list of the top 6 field service management software, pick one that meets your requirements, instead of blindly selecting one of the many options that are available.

Do you prefer a different FSM that we haven’t mentioned here? Are there some features that are paramount to your business that were not included above? Please do share in the comments below.